It is of the utmost importance to us that you receive the case that you ordered. We strive to deal with our customers fairly and reasonably and we will do our best to fix it and guarantee your satisfaction.
If you are not satisfied with your order and want to replace your item, please contact us within a week of receiving your package.
Please let us know your order number, the item(s) you wish to replace, and the reason for your request for a replacement so we can better serve you. It would also help if you to take a quick picture of the item and email this to us at the same time.
You can request a replacement for the product for the following reasons:
– If the product is damaged upon delivery.
– If the product is faulty or isn't the correct case what you’ve ordered.
– If we have made a mistake with your order.
All items are made to order, so they can not be returned if you’ve simply changed your mind or ordered a design or case model by mistake.
You are responsible for the accuracy of all data that you have provided during checkout, including item details such as design or case model, billing, and shipping address. Extra processing, replacement or shipping costs may apply to fix issues resulted from inaccurate data provide by customer.
The original shipping cost is not refundable, unless the item is damaged upon delivery, or it’s a wrong item.
The returned product must not be used and should be in its original packaging.
To avoid any customs charges, please clearly mark the package ‘RETURNED GOODS’, you will be responsible for the return shipping cost.
Returns without prior confirmation will not be accepted. Please always contact us before returning any item(s), so we can first confirm the the item(s) to be returned.