This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
The Makers & Me Ltd is pleased to provide the following Privacy Notice:
Customers Financial Information
Customers financial details and credit card information will not be stored by us.
Xander&Bow is a trading name of The Makers & Me Ltd registered in England and Wales number 09430598 and based at The Makers & Me Ltd, 117 Overslade Lane, Rugby, CV22 6EE, UK.
Any personal information you provide to us will only be used and recorded in accordance with The General Data Protection Regulation (GDPR). The Makers & Me Ltd is a registered data controller under this Regulation
Xander&Bow has a policy of not knowingly collecting information from people under 16 without the consent of their parent or guardian.
It is important to us that people under 16 can enjoy our site in a responsible fashion. We therefore encourage people under 16 to consult with their parent or guardian before providing personal information online. We also encourage parents and guardians to supervise children's online activities by, for example, adopting parental control tools from online services and software manufacturers that help provide a child-friendly environment. These tools can prevent children from disclosing online their name, address and other personal information without permission from their parent or guardian.
How and what personal information we collect
We collect personal information from you when you do any of the following with Xander&Bow:
Information you enter into our booking forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your enquiry/attempted transaction, even if you don't confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we won't store it for longer than necessary and we certainly won't share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
How we use the data
Xander&Bow may use your personal information in the following ways:
Where we use authorised third parties to assist in the fulfilment of your request (like a production house or our payment providers), they will be provided only with the information required to complete their task and will they use this information solely for that purpose.
We will also transmit credit card information over a HTTPS secure SSL-encrypted connection to our payment processor – which is fully PCI & GDPR compliant - so they may process the payment.
All data information shared with a third-party service providers is sent via a secure encrypted connection.
If, in the unlikely event, we are requested by the police or any other regulatory or government authority investigating suspected illegal activity to provide your personal information and/or user information, we are entitled to do so.
We never sell, lease or transfer any customer information to third parties for mailing or marketing purposes without your express permission.
If you require any further information on who we share your data with, please contact firstname.lastname@example.org
Other information collected on this site
We also collect information like IP address, browser type, access times, referring website addresses and pages visited on this site which is collected automatically and anonymously when you browse this site. We cannot personally identify you with this data. This information is used by us to produce general statistics about the usage of the site in order to maintain and improve the quality of the service we provide to you. We may also provide these data to our affiliate companies and other third parties.
Cookies are used on this site to keep track of the contents of your shopping basket and you billing and delivery address whilst you are shopping with us. Once you have completed your purchase with us the cookies are cleared. If you do not complete your order with us your shopping basket, delivery and billing address will remain for 1 hour. Cookies do not contain any credit or debit card information.
If you do not wish to receive information on products and services, you may unsubscribe from our mailing list by either clicking on 'unsubscribe' at the bottom of the email newsletters you receive or by emailing us at email@example.com
We take the security of your personal information very seriously.
To prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of personal information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect through the Xander&Bow site.
When you place an order on this website your personal information, including debit/credit card information, is collected using secure 256 bit encryption.
To process your debit and credit card payments, Xander&Bow uses an independent Payment Service Provider which is fully approved as Level 1 compliant under the Payment Card Industry Data Security Standard. This is the highest level of compliance.
Xander&Bow will never ask you to send debit or credit card details or Paypal account details via email. If we require such details, for security reasons we will ask you to contact us by telephone. Should you receive an email claiming to be from Xander&Bow requesting this kind of information please do not respond and contact us immediately.
Through agreeing to this privacy notice you are consenting to The Makers & Me Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org or writing to us, see last section for full contact details.
The Makers & Me Ltd may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. The Makers & Me Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
The Makers & Me Ltd do not broker or pass on information gained from your engagement with the agency without your consent. However, The Makers & Me Ltd may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of The Makers & Me Ltd its clients and/or the wider community.
The Makers & Me Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.
Data is held in the UK using different (multiple) servers. The Makers & Me Ltd does not store personal data outside the EEA.
Your rights as a data subject
At any point whilst The Makers & Me Ltd is in possession of or processing your personal data, all data subjects have the following rights:
In the event that The Makers & Me Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
The Makers & Me Ltd at your request can confirm what information it holds about you and how it is processed
You can request the following information:
To access what personal data is held, identification will be required
The Makers & Me Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If The Makers & Me Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to email@example.com or writing to us at the address further below.
In the event that you wish to make a compliant about how your personal data is being processed by The Makers & Me Ltd or its partners, you have the right to complain to the The Makers & Me Directors. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
The details for each of these contacts are:
The Makers & Me Ltd attention of the Managing Director
117 Overslade Lane